|Voip.com utilizes network authentication protocols for the security of your account. You may click here to acquire your authentication information.
NOTE: VOIP.com cannot provide full technical support for BYOD devices. The BYOD option is intended for technically advanced users. VOIP.com can not provide full technical support for these devices. If your device is not working as expected, you may need to contact the device manufacturer for technical support.
You will need to find the NTP server settings in the voice tab and set it to time.nist.gov so that it will get the correct time everytime the phone registers. You will also need to enter your sip settings so that you can use the phone adapter.
1) Click on the voice tab
2) on the right, click on admin login
3) on the top beside basic view, click on advanced view,
4) click on the System tab
primary ntp server: time.nist.gov secondary ntp server: time.windows.com
5) click on the regional tab and scroll down to find the TIME ZONE and set it to your time zone.
Eastern is GMT -5:00, Central is GMT-6:00, Mountain is GMT -7:00, and Pacific is GMT -8:00
6) Click on the “Line 1” Tab. Scroll down until you see Proxy on the right side. In the box, type sd1.voip.com
7) For this step you will need to get the Sip Account Settings from your voip.com account manager https://www.voip.com/cp/cp_serverconnection_routers.asp
8) Directly halfway down the page, there is Display name. on the left of this there is User ID. Put the username you retrieved in step seven (7) here; put the password from step seven in the password box, of course, which is directly under display nameand Select no in the box next to use Auth ID
You may use any NST time server you wish. These are the default ones on your computer.
If you’re using the adapter behind a NAT and have a problem receiving incoming calls, you will need to specify a STUN server.
1) Click on the SIP tab
At the bottom:
2) STUN Enable: Yes
3) STUN Test ENable: Yes
4) the Stun server i’m using is stun.ekiga.net
The stun server tells your router what your public Ip address is to register with the voip.com SIP server. you can search the net for more stun servers if this one ever goes down; this is an anonymous login one. Some others require you to login.
If You’re NOT using a NAT firewall in front of the adapter, PLEASE set RESTRICT SOURCE IP to YES (you can on a NAT to if you want but has no effect). This keeps people with x-lite and other softphone applications from calling you by IP address – unless you want this to be possible. It will also keep them from impersonating the sip server which can lead to problems if they really wanted to hack the routing of your calls.
ADMINISTRATORS: The stun server not being specified in your customer’s adapters MIGHT be why some are having problems receiving calls!!!